Rubisnacks Nairobi Brights Sporty Bra Top

Buying apparel is a choice and it is important to know the impact of your choice on everyone who it touches. 

In an effort to be a positive contribution in the fashion supply chain and to raise awareness to the complexity and opaqueness that often exists and masks negative impacts, we are posting our Transparency Checklist. This is a breakdown in our sourcing so that you may understand our process, where the raw materials are sourced, who made it, and your impact as a consumer.

After each product, you will see this checklist with the details on how it was made and with what materials. If you have further questions about our practices, please email us and we will do our best to answer your questions. 

Ethical + Conscious Fashion Transparency Check:

Transparency Grade (Low, Mid, or High)

Fabrics - where and how they were purchased

Trims - where and how they were purchased

Sewn - Where these were made and the type of facilities.

Returns
Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
If you’ve done all of this and you still have not received your refund yet, please contact us at helloworld@theovidcollective.com.

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at helloworld@theovidcollective.com and we will advise where to send the item.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
Our handling time is between 3-5 days unless otherwise noted. We will then ship your item from Germany. Please note shipping delays due to Covid (unfortunately we cannot be responsible for extra delays due to this).

If you want to ship express, please write separately and we will advise an updated cost.

To return your product, you should email us to confirm where to ship. Please include Return Address Request in subject line.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.